Privacy Policies

Hanoi Tour Planner is committed to protecting the privacy of our guets. Privacy Policy (“Privacy Policy”) applies to all personal information collected by us or sent to us, whether offline or online, including personal information. The kernel is collected or sent through our websites any other mobile sites, through our official social media sites that we control . By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

1.  Why do we get your personal information

Your information collected via email or our website www.hanoitourplanner.com helps us:

  • To confirm your booking with us, support you whenever and email you for any changes in the itinerary and answer every questions from you.
  • Your personal information is very important for us to arrange hotel, flight tickets, train tickest…. and very important to pick you up from several places.
  • Your personal information is the way to secure the information and register for VISA if some necessary cases.
  • We use your bank account information to manage the transactions between you and us. This information is deleted after your departure date 1 month

Your personal information includes: Full name, Date of Birth, Phone number, email… and your passport information.

2. Using your information:

  • We collect and use your personal information for proper purposes and in full compliance with the content of this “Privacy Policy”.
  • In some cases, we will contact you directly via : email, vouchers, new productions, the new events…etc
  • Your important information such as credit card, passport information … etc will be deleted after 1 month of your departure date.

3. Sharing information

  • Otherwise of using information that guaranteed in this Privacy Policies, we guarantee to not sharing to the third party in all ways.
  • We will share your information in some case when:
    • The request from Government offices such as Policies, Immigration Department,
    • In some cases that we believe this will help us protect our legitimate interests from the law.
    • The urgently cases that to protect the safety of you, me or someone.

4. Security information

  • When you send your personal information to us, you have agreed with the above conditions. We guarantee to protect your information by all the way possible. We use all the most security level system to protect all your information to not leaking or using in other purposes.
  • Because of some limited technical skills, there are no agents can guarantee your information is protected 100%. Sometime is effected by hackers or by yourself that you shares your information to others accidentally via some applications on the internet or a spam websites. We can’t responsible for any cases likes this. If you don’t agree with our privacy policies, we don’t recommend you to share your information to us.
  • If you use the public computers, we strongly recommend you to sign out all website, close all the windows before leaving.